Solvialens support
A clearer picture.
From choosing your frame to getting connected. Find answers to the questions that come up along the way.
Choosing your glasses
What is the difference between One and Zenith?
One has a distinctive browline profile and a listed frame weight of 35 g. Zenith has a square profile. Both models use the HeyCyan companion app. Both product descriptions include an 8 MP camera, 1080p video recording, Bluetooth audio and connected AI features.
Compare the full specifications, lens options and included items on each product page before choosing.
Which lens options can I choose?
One is listed with Blue light, Sunglasses and Color change options. Zenith is listed with Transparent, Sunglasses and Color change options.
Choose an option on the product page to see its current image, price and availability. The product listing contains the details for that particular option.
Can I order prescription lenses?
The current collection does not list a prescription lens ordering service. If you need prescription lenses or plan to have lenses replaced, contact us about your model before purchasing or modifying the frame.
Connected features
Do I need a smartphone or an app?
Connected AI and translation features use a companion app on a connected smartphone. Both One and Zenith use HeyCyan. Follow the setup instructions supplied with your model.
Check the app's current device compatibility, permissions and connection requirements before purchase. Available features can depend on the model and app.
Can the glasses take photos and record video?
Both One and Zenith are listed with a built-in 8 MP camera and 1080p video recording. Zenith specifies 30 fps video and Wi-Fi photo and video transfer.
Use the instructions supplied with your glasses for the capture controls and file transfer process. Be considerate of people around you when recording.
How do translation and AI features work?
These features are accessed through the connected companion app. Both One and Zenith use HeyCyan for app-connected AI and translation.
Language availability and functionality depend on the app and your setup. Check the current app details for the language or feature you need.
Can I listen to music and take calls?
Yes. Both models support Bluetooth audio and hands-free calls with a connected phone. One also lists touch controls and dual microphones with noise reduction.
Follow your model's instructions to pair your phone and learn its call and playback controls.
How long does the battery last?
Zenith's product specifications list up to 7 hours of listening, approximately 4 hours of talk time and approximately 2 hours to charge its 290 mAh battery.
Actual use varies with volume, recording, connected features and conditions. Refer to the relevant product page and included instructions for your model; these figures should not be assumed to apply to One.
Orders & accessories
Does the cleaning kit include cleaning liquid?
No. The 2-in-1 Screen Cleaner contains a detachable, refillable 10 ml bottle and a soft cleaning surface. The bottle is supplied empty.
Use a suitable cleaning solution and follow the device or lens manufacturer's cleaning guidance. Avoid corrosive liquids.
Will the hard-shell case fit my glasses?
The case's listed external dimensions are approximately 162 × 62 × 45 mm. These measurements do not guarantee the interior space available for a frame.
Check your glasses' folded size and contact us if you are unsure, particularly for smart glasses or oversized frames. Never force the case closed.
What should I include when asking about my order?
Please include your order number, the email address used at checkout and a short description of the question. If it concerns a product, include the model and chosen option.
For a technical issue, your phone model, operating system and companion app version can help us understand your setup.
Shipping & returns
Where can I find delivery options and costs?
Enter your delivery address at checkout to see the shipping options and costs available for your order before payment.
How do I ask about a return or an order issue?
Have your order number and the email address used at checkout ready. Tell us which item you are asking about and describe the issue so we can help with the next step.
Read our returns and refund policy for the applicable conditions.
A little help goes a long way.
Tell us your model and what you need help with. For an existing order, include your order number.