Shipping & returns

Every step. A little clearer.

Delivery information, order questions and returns. Here is where to find the details and the help you need.

Shipping information.

Enter your address at checkout to see the delivery options and shipping costs available for your order.

Ask about delivery

Returns & refunds.

Find the applicable return conditions, or contact us with your order details for help with a return request.

Read the returns policy

Before you order

The delivery details.

Delivery times

Estimated delivery takes 1–4 weeks, depending on your destination and the carrier. This is an estimate, not a guaranteed delivery date. Customs processing, local postal services and seasonal demand can affect delivery.

Destinations and shipping costs

We currently offer checkout for destinations in the European Union, Norway and the United Kingdom. Enter your delivery address at checkout to confirm availability, delivery options and shipping costs for your order before payment.

If your country or address is not available at checkout, contact us before ordering.

Tracking your order

Once your order has shipped, tracking information will be provided when available. Tracking may take time to become active after dispatch.

Delivery questions

For help with delivery or an existing order, email support@solvialens.com. Include your order number if you have one.

After checkout

Your order.
The next steps.

Keep your order confirmation handy. It contains the reference we need to help with your purchase.

Check your order details

Review the items, selected options and delivery address in your order confirmation. If you notice an error, contact us with your order number as soon as possible so we can check what can be changed.

Find a delivery update

Use any tracking link included in your shipping confirmation to check the carrier's latest update. If you cannot find an update or need help understanding it, contact us with your order number.

The shipping options and any estimates shown for your order depend on the delivery address and service available.

Report a missing, incorrect or damaged item

Tell us your order number, which item is affected and what happened. Keep the item and its packaging available while we help you with the next step.

Please describe any visible damage or the difference between what you ordered and what arrived.

Need to return something?

Start with
a conversation.

Sign in to request a return or cancellation. Use the email address from your order and select the relevant order to see the available options.

You can also contact us for help with a return or cancellation. Include your order number, the email address used at checkout and the item concerned. If an item is faulty or damaged, describe the issue so we can help.

Check the return instructions before sending an item back. Keep any relevant packaging and order information available.

Our returns and refund policy sets out the applicable conditions and process.

Contact support